About the Business
Founded in 1982 by Terry Selfe and run as a family business Bentley Mobility Services has grown into a successful company supplying stairlifts, steplifts vertical lifts, scooters, rise & recline chairs, beds, bath seats & a large range of general mobility equipment across south of England. Our offices are located in Bordon, Hampshire, where we have a comprehensive showroom. We place a strong emphasis on offering impartial advice based on strong brand names and sustainability of after sales service. Our own trained engineers will provide dependable servicing and breakdown cover. All of our sales advisors are non-commission based and we do not cold call. We understand that purchasing equipment of this type can be a daunting experience, particularly for people with no family support structure. Therefore it is our aim to ensure that this experience is as easy and trouble free as possible for you.
Reviews
Location & Hours
High Street
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MIRZA ATHER BAIG
25 Mar, 2026
Farnborough, HampshireI am extremely disappointed with the service provided by Bentley Mobility Services. We had a stairlift installed for my elderly father, who was fully dependent on it for safe access within the house. In October 2025, the lift developed a fault and I contacted the company to arrange a repair. During my initial call, I was told the matter would be discussed with a manager, and I later received a call back confirming that I would still need to pay a call-out fee and that appointments were only available after more than 3 weeks, with the earliest availability being in the first week of November. Despite clearly explaining that my father was vulnerable and had important medical needs, no urgency was shown. We were effectively left without a functioning stairlift for an extended period. During this time, my father unfortunately suffered a fall, which significantly worsened his condition. Sadly, his health continued to decline, and he later passed away. What is even more disappointing is that after raising a formal complaint, the company has denied any responsibility and has now stopped responding altogether. This is not just about poor customer service — this concerns essential mobility equipment for a vulnerable person, where delays can have serious consequences. I would strongly advise others to carefully consider before relying on this company for critical equipment.